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As Microsoft Dynamics NAV Support (NAV 2017), you are responsible for the 1st and 2nd level support of our Microsoft Dynamics NAV system (NAV 2017).
Your responsibilities:
- Track incoming tickets from our ticket system
- Solve issues independently
- Assign tickets to colleagues if necessary
- Monitor tickets for duration and processing quality
- Communicate proactively and professionally with ticket requester (internal colleagues)
- In direct communication with the NAV developers and NAV product owner
- Create support statistics and share them with stakeholders
Your Profile:
- Several years of professional experience in the operation and support of Microsoft Dynamics NAV
- Good knowledge in Dynamics NAV application
- Good knowledge of SQL databases
- Good knowledge of Microsoft Dynamics NAV, NAV Workflow, NAV Debugger, SQL-Server, Ticket System (Jira)
- Nice to have: T-SQL, C-Side, C/AL, Windows Server
How about?
