APPLICATION SUPPORT ENGINEER

Warsaw
Role Description:

The Application Support engineer will work in an international team environment with operations and development colleagues to ensure application operations for PAYBACK Italy, Mexico, Austria and Poland.

This role serves the organization in the following capacity:

  • 2nd level operation, administration and configuration of web (Apache / Tomcat) and application servers (Weblogic)
  • Monitoring (including continuous improvements), analysis of performance issues and incidents
  • Incidents, changes and problems management
  • Interface with external service providers and partners, ensuring consistent service delivery across the platform
  • Interface with business partners and sponsors, driving rapid issue resolution for identified event and incident
  • Ready to work in ON CALL model (i.e. to provide support during out of office hours, weekends / holidays etc.)
Qualifications:
  • At least 3 years of operations experience in application support team, with emphasis on monitoring, incident, problem, and change management procedures following ITL process
  • Proven ability to lead / communicate the cross-functional teams
  • Solid knowledge of Linux operating systems, including shell or python scripting & programming
  • Strong analytical skills
  • SQL / DLL knowledge
  • Experience with operation, administration, and configuration of web (Apache / Tomcat) and application servers (Weblogic)
  • Working knowledge of flat file and XML based batch processing
  • Working knowledge of common communication protocols (i.e. SFTP, T3, JNDI, etc.)
  • Strong ability to communicate clearly with Business Partners, Leadership, non-technical end users, Technical SMEs and vendors
Our offer:
  • Employment contract
  • A unique opportunity for professional growth and personal development within a group of experienced professionals
  • Interesting challenges
  • Excellent opportunities for international exposure
  • The ability to implement your own ideas and solution
  • Attractive benefits package
  • Great localization in the center of Warsaw
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