The Application Support Engineer will work in an international environment with operations and development colleagues to ensure application support for PAYBACK Italy, Mexico, Austria and Poland.
Your responsibilities:
- Monitoring (including continuous improvements), analysis of performance issues and incidents.
- Incidents, Changes Management.
- Ensure issue resolutions happens within the agreed RTO
- Logs review, data discovery in database tables for investigation of failures. Raise a defect and start pro-active work on resolution when the issue got identified. Escalate unexpected behavior (bugs in implementation) to the implementers team.
- 2nd level operation, administration and configuration of Linux based applications.
- Interface with external service providers and partners, ensuring consistent service delivery across the platform.
Your Profile:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- 2+ years experience as a Support Engineer, with emphasis on monitoring, incident, problem, and change management procedures following ITIL process.
- Proven ability to communicate the cross-functional teams.
- Strong analytical / trouble shooting skills. Knowledge any of ELK/Grafana/Icinga is an advantage.
- End user knowledge of Linux operating systems, including shell or python scripting.
- SQL knowledge, PL/SQL knowledge is an advantage.
- Experience with operation of Apache / Tomcat / WebLogic / Oracle / OpenShift / GCP is an advantage.
- Working knowledge of flat file and XML based batch processing.
- Working knowledge of common communication protocols (i.e. SFTP, SSH, HTTP, etc.).
- Strong ability to communicate clearly with Business Partners, Leadership, non-technical end users.
Our offer:
