As 2nd Level Application Support Engineer you will work in an international environment with development colleagues to ensure Application availability for PAYBACK Italy, Austria and Poland.
Your responsibilities:
- Application support Engineer 2nd Level working in DevOps model.
- Good verbal and written communication skills.
- Good troubleshooting skills, analysis of performance issues and incidents.
- Ensure issue resolutions happens within the agreed RTO.
- Application Monitoring and debugging using DevOps tools to ensure application availability (including continuous improvements).
- Monitoring configuration, writing scripts to automate redundant tasks/reports.
- Awareness about (ITSM) Incidents, Changes Management, Problem management processes.
- Logs review, data discovery in database tables for investigation of failures. Raise a defect and start pro-active work on resolution when the issue got identified.
- Escalate unexpected behavior (bugs in implementation) to the implementers team.
- Collaborate/Communicate with external service providers and partners, ensuring consistent service delivery across the platform.
Your Profile:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field.
- 2+ years experience as a Support Engineer, with emphasis on monitoring, incident, problem, and change management procedures following ITIL process.
- Proven ability to communicate the cross-functional teams.
- Strong analytical / trouble shooting skills. Knowledge any of ELK/Grafana/Icinga is an advantage.
- End user knowledge of Linux operating systems, including shell or python scripting.
- SQL knowledge, PL/SQL knowledge is an advantage.
- Experience with operation of Apache / Tomcat / WebLogic / Oracle / OpenShift / GCP is an advantage.
- Working knowledge of flat file and XML based batch processing.
- Working knowledge of common communication protocols (i.e. SFTP, SSH, HTTP, etc.).
- Strong ability to communicate clearly with Business Partners, Leadership, non-technical end users.