HEAD OF OPERATIONS (English version only)

Warsaw
Jeśli chcesz

Scope of duties

  • Supervision and management of full range of Operation areas, such as Marketing Services, Customer Services, Campaign Management and Address Management for PAYBACK Poland
  • Acting as the main contact person both for the Management Board and Partner requests
  • Management of service provider’s portfolio (in quality and quantity) according to contractual regulations
  • Management, development and growth of Operations Team
  • Budget planning, forecast planning, reporting and controlling (provide internal and external reports, drive KPIs for the international scorecard, etc.)
  • Proactivly proposing programme enchancements around internal processes and cooperation
  • Reporting line to to international Operations Organization based in Munich

 

Czego od Ciebie wymagamy

Expected competencies

  • 5 – 7 years of experience within a relevant field of business
  • Experience in Management of Outsourcing processes (tendering, contracting, vendor management, KPI management)
  • Strong project and process management skills
  • Proven track record of strongly developed leadership skills
  • Excellent communication skills, impact and influence
  • Strong analytical and conceptual skills
  • Fluent English
  • Knowledge of German will be an asset

 

 

Co możemy Tobie zaoferować

We offer

  • A unique opportunity for professional growth and personal development in fast paced, innovative environment, with international exposure and ability to future growth on the regional level

 

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